At Geneva Retreats, we value customer satisfaction and strive to ensure every purchase meets your expectations. This Returns & Refund Policy outlines the conditions under which returns or exchanges may be accepted. By purchasing from our website, you agree to the terms described below.
Returns Eligibility
We accept returns or exchanges only for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return:
- The item must be unused and in its original packaging.
- You must contact us within 3 days of receiving your order.
- You must provide proof of purchase (order number or receipt).
Non-Returnable Items
We do not accept returns for:
- Items damaged due to customer misuse or negligence.
- Products without original packaging or accessories.
- Items purchased during clearance or promotional sales.
Exchange Process
If your item meets the return conditions, we will arrange an exchange for the same product or a similar item of equal value (subject to availability). Exchanges are processed only after we receive and inspect the returned item.
Refund Policy
As Geneva Retreats only offers Cash on Delivery, refunds in cash or online transfers are not available.
How to Request a Return or Exchange
To request a return or exchange, please contact our support team at [email protected] within 3 days of delivery. Include your order number, clear photos of the product, and a description of the issue. Our team will review your request and guide you through the process.
Inspection and Approval
Once your returned item is received, it will be inspected by our team. If approved, we will contact you to confirm the exchange or replacement arrangements.
Delivery Charges for Returns
In cases where a return is accepted due to a defective or incorrect item, Geneva Retreats will cover the return shipping costs. However, if the return is due to personal preference or an incorrect address provided by the customer, delivery charges may apply.
Policy Updates
Geneva Retreats reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. The latest version will always be available on our website.
Contact Us
For any questions or concerns regarding returns, exchanges, or product issues, please contact us at:
Email: [email protected]